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FAQ


FREQUENTLY ASKED QUESTIONS (FAQ)

Have a question? Check out the most frequently asked questions below.

If you don’t see what you are looking for, contact us here or email us at Support@VovoTelco.com

GENERAL FAQ

VovoTelco has been operating in the business VoIP industry long enough to secure an extensive network of international telecom partners and servers worldwide. Therefore, we are able to offer competitive low rates of SIP voice origination and termination to clients seeking excellent voice communication quality at an affordable cost.

If you’re a call center or a growing business owner and looking for an effective way to cut back on communication costs without compromising on quality, VovoTelco's wholesale VoIP solution is your best choice.

Our VoIP service uses the broadband connection already in your offices, and our competitive rates will allow you to boost your business, whatever your budget is.

Most certainly! Whatever your company’s size or call volume, we can accommodate your needs and offer a solid voice call solution. Explore our full range of wholesale VoIP services including powerful SIP origination, DIDs number and toll free numbers, and you will surely find something that suits your company’s needs.

Simply sign up and make use of our VoIP termination free trial to try it out for yourself, no commitment, no risk. 

Yes, We do mostly support with all countries currencies, You could select your desired currency while Signup procedure complete.

Most definitely! We offer a complete voice termination service in practically every country. We strive to provide our customers with the best possible quality routes and reliable all-around service. For this reason we are the No. 1 choice of termination for VoIP providers, SMBs & enterprises, calling card operators and more business segments.

ACCOUNT FAQ

We support the following codecs: G.729a, G.711u/a, GSM, PCMA, PCMA

For best sound quality and, assuming you have the bandwidth available, we recommend G.711u. However, you can still maintain an excellent voice quality and lower bandwidth usage with codecs such as G.729.

VovoTelco's termination service will work over any type of Internet connection that has relatively low and stable latency. Wireless Internet connections sometimes suffer from fluctuating latency and packet loss, both of which would cause sub-optimal audio quality. Most satellite Internet connections will have issues with delayed or choppy audio due to the inherent amount of latency. Our recommendation is that you check the ping times to our POPs. We recommend an Internet connection with ping times below 230ms.


Yes, at Rates -> My Rates, click on Export as CSV.

We do offer Voice Termination for Predictive/Progressive/Automated Dialers of all types to most major destinations worldwide. For more information please click here or contact us at support@vovotelco.com

Yes! VovoTelco is happy to offer a rewarding partners program where IT professionals can join as VoIP reseller, VoIP carrier or VoIP provider. Make use of our carrier-grade VOIP service and call quality to create a residual business for yourself!


If you have any more question regarding for reseller program please email at sales@vovotelco.com, We’ll be happy to assist you with any question or concern you may have.

DIDs FAQ

DID stands for Direct Inward Dialing (or DDI customizable toll-free origination service for businesses, call centers and any other company in need of being accessible to its audiences.

At this time we do not support ordering of specific DIDs numbers. We only offer what is available in account portal.

You can have as little as 1 and as many as 500 on a single account.

Question?


* How to forward calls using DID-Local (vovotelco user)
* How to forward calls to SIP-DID (SIP account)

* How to forward calls to a PSTN (mobile/cell/land line number)

* How to forward calls to OTHER (fax2email, app, gtalk, skype)


Context:

You have four options for handling inbound calls to a VovoTelco voice-enabled virtual number (DID). You may forward the call to:


1) transfer any vovotelco user (DID-Local)


2) a SIP address (SIP-DID)


3) another voice-enabled number directly (PSTN)


4) receive on app, gtalk, skype and fax2email (OTHER)



Answer:


Forward to DID-Local (vovotelco user)


1) You can configure the application ID in Dashboard menu "DIDs" by setting "DID Destination".

When we receive the call to DID number, we will transfer the call to applied destination vovotelco user account ID.



Forward to SIP-DID (SIP account) 


2) You can configure the forwarding address in Dashboard menu "DIDs" by setting "DID Destination" and entering the address in the format of IP xxx.xxx.xxx.xxx or a SIP address xxxx@xxx.xxx.xxx.xxx


There is no authentication for inbound calls, however you can limit the requests to only our subnets.



Forward to PSTN (mobile/cell/land line number)


3) You can configure the forwarding number in Dashboard menu "DIDs" by setting "DID Destination" and entering a number in international format E.164


Example is to set like: 1212657213 or 6582154813



Forward to OTHER (fax2email, app, gtalk, skype)


4) You can configure the application ID in Dashboard menu "DIDs" by setting "DID Destination". Set for fax2email : email address or receive on app: your vovotelco account id or gtalk: ID or skype: ID in "OTHER" field of destination.


When we receive the call to DID number, we will transfer the call to applied application ID of fax2email, app, gtalk or skype.

HERE IS A LIST OF COUNTRIES WHERE VIRTUAL NUMBERS (DID) ARE OFFERED.


| Argentina | Australia | Austria | Bahrain | Belgium | Benin | Brazil | Bulgaria | Cambodia | Canada | Cayman Islands | Chile | Colombia | Croatia | Cyprus | Czech Republic | Denmark | Dominican Republic | El Salvador | Estonia | Finland | France | Germany | Ghana | Greece | Grenada | Honduras | Hong Kong | Hungary | India | Indonesia | Ireland | Israel | Italy | Jamaica | Japan | Kenya | Latvia | Lithuania | Luxembourg | Macau | Malaysia | Malta | Mexico | Netherlands | New Zealand | Nigeria | Norway | Panama | Peru | Philipines | Poland | Portugal | Puerto Rico | Romania | Russia | Rwanda | Singapore | Slovakia | Slovenia | South Africa | South Korea | Spain | Sweden | Switzerland | Thailand | Turkey | UK (+441xx) | UK(+447480xx) | UK(+447507xx) | UK(+447520xx) | UK(+447937xx) | UK (+447559xx) | United States | Venezuela.


Toll-Free Countries Supported:


| Australia | Belarus | Belgium | Botswana | France | Germany | Mexico | Netherlands | New Zealand | Norway | Russia | South Africa | Spain | UAE | UK | USA.



Don’t see any availability for the country you’re interested in? No problem! contact sales and we’ll get right on it.

SERVICES FAQ

Please log into your VovoTelco account and click the Support Ticket menu, to open a Ticket. You may also reach customer service by e-mail: support@vovotelco.com. We’ll be happy to assist you with any question or concern you may have.

We currently offer support in English language and use phone, email and live chat.

Our live support hours by live:skype are from 9AM to 5PM EST (Eastern Standard Time). However, we do have 24/7 staff attending your email ticketing requests beyond these support hours.

We always do whatever’s possible to have you up and running. Customer support is an important part of our philosophy. We’ll do our best to help you no matter the type of equipment you are using. In the case of Asterisk or VOS, we can have a technician enter your server and configure the basics for you (working trunk and extension).

TECHNICAL FAQ

VovoTelco supports both IP ACL and password based authentication. For IP authentication go to configuration -> IP Settings and For password based authentication at Opensips -> Create/Edit Accounts, you will be able to choose which authentication type you desire per sip account.

VovoTelco SIP Termination is a proxy service. We do not absorb media. Your media is routed directly to the closest demarcation point of the carriers.

CDR records are accessible through the customer portal and are updated almost instantly, within minutes of call completion.

VovoTelco passes the customer’s caller ID to its carriers at all times. When configuring a SIP account (Configuration -> Caller ID -> Add/Edit account), you can choose if you wish VovoTelco to pass caller ID, restrict it or override it with pre-configured setting at the SIP account configuration. 

The account will initially include 3E1(90) channels which allow a maximum of 90 simultaneous calls. Also if you require additional channels, contact us and we’ll add these at no additional cost beyond the initial 90 channels.

Any SIP compatible software or hardware is supported including: Asterisk, FreeSWITCH, OpenSIPS, Snom, Linksys, 3CX, FreePBX, Trixbox, Cisco, eyeBeam, Bria, Zoiper and many more.

BILLING FAQ

Wire transfer – $100 (USD) minimum per transaction. Please make sure you elect to pay all of your bank’s related charges/fees. Not doing so will result in these charges be deducted from the original amount wired.


PayPal  – No limit to the amount we will accept on condition that the account is FULLY VERIFIED & ADDRESS CONFIRMED. We require a government issued photo ID and utility bill (for example, gas bill, electricity bill, cable bill). This needs to be done for each new PayPal account you would like to use.


Debit/Credit card – Payments will be accepted up to $500 in any 24 hour period. We require a copy of the front and back of the card (blanking out the middle 8 digits) and a copy of a government issued photo ID. Both must be emailed or faxed to us at billing@vovotelco.com. This needs to be done for each new card you would like to use.

There are NO hidden charges or monthly subscription fees. Signing up is FREE and you are only committed to the calling plan you signed up for.

There is a minimum top-up value of $5. 

Before jumping right in to our free trial, we recommend that you explore our full range of industry-grade A-Z VoIP termination solutions. Once you have registered for your free VoIP trial, you will be given a small amount of credit to test the service ($0.20 USD which gives you approximately 30 call minutes).

Billing increment is the way we (and the telecom industry) calculate our rates in order to bill your calls. For example, if you call the Unites States for 10 seconds, you will be charged for 12 seconds (call minimum is 6 seconds, and 2(x)6 seconds since this is a 6 second increment call), instead of the full minute.


If you call Mexico for 10 seconds, you will be charged for 1 whole minute (60 seconds minimum call charge, 60 second increments).

Here are our billing increments by location:


    USA and Canada: 6 second initial; 6 second increments.

    Mexico: 60 seconds initial; 60 second increments.
    Nauru: 60 seconds initial; 60 second increments.
    Papua New Guinea: 60 seconds initial; 60 second increments.
    Tonga Islands: 60 seconds initial; 60 second increments.
    Vanuatu: 60 seconds initial; 60 second increments.
    Western Samoa: 60 seconds initial; 60 second increments.

    Gambia: 60 seconds initial; 1 second increments.


Other countries: 1 seconds initial; 1 second increments.



We provide DIDs Number, Premium A-Z, Standard A-Z, and Dialer/CC A-Z routes for wholesale international calling. 

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